Skip to main content

Swiss Apple Store evacuated after an iPhone battery begins emitting smoke

The Apple Store in Zurich
Apple;s Zurich store / Image: Apple
An Apple Store in the Swiss city of Zurich was evacuated on Tuesday after an iPhone battery began to suddenly overheat and emit smoke.

The battery was being replaced by a store worker when it suddenly heated up, burning the worker’s hand in the process, Reuters reported.

Local police at the scene said in a statement that there was “a slight buildup of smoke, which led to around 50 customers and employees having to leave the business temporarily.” Seven people in the store at the time of the incident received medical treatment, but no one was seriously hurt.

“The staff responded well and correctly,” the police said. “It sprinkled quartz sand over the overheated battery so that the smoke could be contained and sucked out after switching on the ventilation.”

Local media reported that the smartphone at the center of the incident was an iPhone 6 Plus that had been brought in for a replacement battery.

It appears to have been an isolated incident, though we know all too well from past incidents how lithium-ion batteries used in smartphones and other tech devices can sometimes overheat and even catch fire.

In 2016, Samsung was forced to recall its much-anticipated Galaxy Note 7 after an issue with the battery caused many units to overheat. Hoverboards, the big-ticket item of the 2015 holiday season, were also recalled on a massive scale throughout 2016, and even into 2017, after some units were deemed a fire risk due to poorly made lithium-ion batteries.

iPhone battery blues

Apple’s iPhone battery has been in the news a lot lately, but not for overheating. The Cupertino, California-based company recently confessed to deliberately slowing down some iPhones to stabilize performance as the battery ages. Many iPhone owners were upset Apple hadn’t been upfront about its actions when it began the practice via a software update in 2016, with some believing the company was deliberately and secretly frustrating users with slowed-down phones to encourage them to upgrade to new devices, a strategy known as planned obsolescence.

Apple insists its actions are supposed to benefit the user by reducing the chance of sudden shutdowns caused by aging batteries, but the outcry led the company to slash the cost of its battery replacement service for iPhones as far back as the iPhone 6 and SE models from $79 to $29 until the end of 2018.

Trevor Mogg
Contributing Editor
Not so many moons ago, Trevor moved from one tea-loving island nation that drives on the left (Britain) to another (Japan)…
iOS 18 is official. Here’s how it’s going to change your iPhone forever
Screenshots of new features in iOS 18.

It’s been a long time coming, but it’s finally here: iOS 18 has just been announced at Apple’s Worldwide Developers Conference (WWDC) 2024 keynote. And, like the rumors have been saying, this is a very big, juicy update for your iPhone.

There's been a lot of anticipation for iOS 18. Rumors and leaks for the new update have been particularly intense this year, more so than iOS 17 rumors last year. So, was the hype worth it? Here's what's coming to your iPhone with iOS 18.
Home screen changes

Read more
Here’s how iOS 18 is going to overhaul your iPhone’s email app
An iPhone showing the home screen in someone's hand.

We're just days away from Apple's Worldwide Developers Conference (WWDC 2024), which means we're about to get our first look at iOS 18. The new iPhone operating system is expected to get RCS texting in the iMessage app, more customization options for the home screen, and maybe a significant design change overall. Now comes word that changes will be made to the native Mail app.

According to AppleInsider, the Mail app is about to undergo a significant transformation. It's getting a powerful new search tool, Smart Replies, automatic sorting for different email types, and more. But the real excitement lies in the app's expected integration of AI functionality, a feature becoming a hallmark of iOS 18.

Read more
Be careful with your iPhone! Repairing it just got more expensive
Someone holding an iPhone 15 Pro Max outside on a patio, showing the back of the Natural Titanium color.

According to 9to5Mac, Apple has significantly changed its repair and standard warranty policies — potentially resulting in higher repair costs for iPhones and Apple Watches.

The policy change pertains to “single hairline cracks.” In the past, this type of problem was covered by the standard warranty for these products. However, it is now being treated as “accidental damage,” with customers being required to pay for the repair.

Read more