The first story involves a customer receiving a call from someone who claimed to be a Comcast service representative. At first, things went smoothly enough, but then the call turned sour.
“He immediately took over and asked if I’d like him to explain Comcast’s service fees,” said the customer. “I said, ‘No thank you,’ but he did anyways. And his words were, ‘We are Comcast, and we can charge you whatever the f**k we want.”
Shortly after that bizarre exchange, the customer began recording the phone call. Unfortunately for the customer, things didn’t end there, as he kept getting sent to fake customer representatives. “They included physical threats, sexual threats, threats of charging my account for things, as well as threats to go after my workplace,” said the customer.
Elliot contacted Comcast in regards to this bizarre exchange, to which the company said the call was a hoax since it was made from Ontario, where Comcast doesn’t have a call center, and it was made after midnight.
Unfortunately, things don’t end there.
Elliot received another story from another Comcast customer, who had a botched installation done in her home. She tweeted a picture of the bad installation job, and received a phone call from “Bryan,” at Comcast shortly after the tweet went live.
The fake customer service representative told the customer that if she wasn’t a fan of a cord dangling on her wall, to simply move the TV to cover it. She asked to speak to a supervisor, which is when she could hear “Bryan” talking to another person in the background, threatening to charge her extra for the visit.
These problems contribute to Comcast’s biggest issue
Both of these stories have a connecting thread: They began with complaints sent to the @comcastcares Twitter feed. It seems as if people are trolling the feed to look for those who have just enough information posted on their accounts to be able to figure out their phone numbers and other information.
Again, much like with the previous story, Comcast called the call a hoax, though these stories are indicative of Comcast’s biggest issue: its poor reputation with customers.
Yes, if Comcast’s reputation was better than it currently is, we’d be more than happy to label these bad situations anomalies. Unfortunately, when a company renamed its customers Super Bitch Bauer, Asshole Brown, and Whore Julia, we had to question whether these were real calls. That, better than anything, shows where Comcast stands with the people.
Unfortunately for Comcast, it doesn’t look like its bad rep will improve anytime soon.
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