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What to do if your Amazon Alexa app is not working

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If you use Amazon Alexa and its quit responding to you, you may have realized by now that there are a ton of thing that could be causing that problem. One big issue is that the Amazon Alexa app itself has potentially shut down communication with you. Instead of getting overwhelmed by the all of the possibilities, letting your Amazon Echo devices sit there useless, and feeling despair, try an ordered list of potential fixes to get things started.

While there are a lot of different reasons for an Alexa to quite responding, if you go through the following techniques one by one, you’ll certainly get a resolution to any problems you might be having with the Alexa app. We’ll walk you through everything from updating your Alexa device to contacting Amazon for advanced help if no simple fix will work.

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Check for a software update

An Amazon Echo on a table in between a few books and a coffee mug.
Amazon

Android, iOS, and even the Alexa app are constantly receiving updates. Be sure you’re running the latest version of both your operating system and the Alexa app. If you’re not up to date, download the latest software. If your phone and app are both updated and you’re still having issues, then try one of the options listed below.

Restart your phone

Samsung Galaxy S23 Ultra and Apple iPhone 14 Pro
Nadeem Sarwar / DigitalTrends

Most smartphones go weeks (or months) without getting a hard reset. If it has been awhile since you last turned off your phone, try powering it off, then turning it back on and accessing the Alexa app. With any luck, it’ll start working like normal.

Reinstall the Alexa app

Alexa app on phone.
Amazon

As simple as it seems, many users have found success when uninstalling and reinstalling the Alexa app. Whether you’re on iOS or Android, simply delete the app, dive into the App Store or Play Store, and download the Alexa app again. With any luck, this will fix whatever nasty bug was preventing the software from functioning properly.

Clear your smartphone cache

Amazon Fire TV on Echo Show 15.
Amazon

The Amazon Alexa app will store bits of data to help improve its performance — but sometimes this doesn’t work as intended. Clearing your cache will remove all the excess data stored on your device. It’s a simple process, and one that often solves issues with Alexa. The steps are different depending on if you’re using Android or iOS, but both only take a few minutes to complete.

Disable your Wi-Fi and cellular connections

Amazon Echo Studio.
Amazon

If your Amazon Alexa app is part of a robust smart home setup, it’s responsible for communicating with several devices at once. And while this typically works without issues, there’s always a chance to encounter a bug. If none of the above options are working, try disabling your Wi-Fi and cellular connections for 30 seconds, then turn them back on.

Contact Amazon and wait for an update

Echo Dot on table.
Image used with permission by copyright holder

Amazon tends to detect these Alexa issues rather quickly, so there’s a good chance the team is already working on a fix. Be sure to check the Amazon Help Twitter page, as it’s constantly posting updates and responding to users who report any issues.

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Jon Bitner
Jon Bitner
Jon Bitner is a writer covering consumer electronics, technology, and gaming. His work has been published on various websites…
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