Skip to main content

Even with all of those product recalls, Samsung is still the top dog at home

A person holding the Samsung Galaxy Note 7
Digital Trends
Despite having more than a million of its Galaxy Note 7 handsets recalled due to fears over exploding batteries, Samsung is still the most beloved brand in its home of South Korea. In a survey conducted by market research firm, Brand Stock, it found that of all international Korean brands, Samsung still held the top spot on its index.

It seemed like Samsung as a brand would suffer quite heavily following its recent battery debacle. Combined with a number of smartphones exploding or setting on fire, it’s being sued over injuries from the devices and will have to spend upwards of $1 billion on replacement handsets. And they might not even be any safer.

This was made even worse last week when we learned some Samsung washing machines were exploding too.

Related: Everything you need to know about the Samsung Galaxy Note 7 recall

So you might think that Samsung as a brand wouldn’t hold as much sway as it did before the recent problems. While that may be the case on the international stage, in South Korea it seems to have had little effect. Samsung beat out top rival firms like E-Mart, KakaoTalk and Naver, to take the top spot as the strongest brand in the country.

In total, Samsung had 912.2 points on the brand scale, with the firms that came in second through fourth having just over 900 apiece and the other top ten brands occupying the 890s (thanks KoreaHerald).

Lest you think that this scale is immovable though, that’s far from true. Previous top-10 company and longtime Korean retail outlet, Lotte Department Store, has fallen from 8th to 16th on the list in the aftermath of a criminal investigation into the owner’s family. The related revelations were so devastating to the company’s brand image that it has caused several affiliate companies — including a car rental service — to also fall down the brand index scale.

So while Samsung’s position at the top may be secure for now, perhaps thanks to its quick action on recalling handsets, it is by no means fated to be permanent.

Editors' Recommendations

Jon Martindale
Jon Martindale is the Evergreen Coordinator for Computing, overseeing a team of writers addressing all the latest how to…
The coolest products Samsung showed off at CES: Ballie, Neon, and lots of TVs
Samsung's ball-shaped robot, called Ballie.

This story is part of our continuing coverage of CES 2020, including tech and gadgets from the showroom floor.

Samsung was one of the biggest booths (more like an entire wing), and the company showed off some new and groundbreaking tech at CES this week. 

Read more
AT&T just made it a lot easier to upgrade your phone
AT&T Storefront with logo.

Do you want to upgrade your phone more than once a year? What about three times a year? Are you on AT&T? If you answered yes to those questions, then AT&T’s new “Next Up Anytime” early upgrade program is made for you. With this add-on, you’ll be able to upgrade your phone three times a year for just $10 extra every month. It will be available starting July 16.

Currently, AT&T has its “Next Up” add-on, which has been available for the past several years. This program costs $6 extra per month and lets you upgrade by trading in your existing phone after at least half of it is paid off. But the new Next Up Anytime option gives you some more flexibility.

Read more
Motorola is selling unlocked smartphones for just $150 today
Someone holding the Moto G Stylus 5G (2024).

Have you been looking for phone deals but don’t want to spend a ton of money on flagship devices from Apple and Samsung? Have you ever considered investing in an unlocked Motorola? For a limited time, the company is offering a $100 markdown on the Motorola Moto G 5G. It can be yours for just $150, and your days and nights of phone-shopping will finally be over!

Why you should buy the Motorola Moto G 5G
Powered by the Snapdragon 480+ 5G CPU and 4GB of RAM, the Moto G delivers exceptional performance across the board. From UI navigation to apps, games, and camera functions, you can expect fast load times, next to no buffering, and smooth animations. You’ll also get up to 128GB of internal storage that you’ll be able to use for photos, videos, music, and any other mobile content you can store locally. 

Read more