Samsung: Camera failure bug only in “limited number” of Galaxy S5 phones

By Christian Brazil Bautista April 25, 2014

Samsung Galaxy S5 camera — Image used with permission by copyright holder

In our previous article on the common problems users have with the Galaxy S5, we mentioned that some people complained of a camera failure bug that displays a “Warning: Camera failed” message whenever they try to start their camera.

In an interview with the Verge, a Samsung representative said: “We have learned that a limited number of Galaxy S5 devices may have an issue that causes ‘Camera Failure’ pop-up error message.” The key words there are “limited number.” So if you’re planning on buying a Galaxy S5, you shouldn’t be too worried.

The cause for the bug is still unknown and once the warning message shows up, the camera gets disabled. To deal with the problem, Samsung has asked Galaxy S5 owners to call 1-888-897-4357 to get a replacement device. People can also arrange to swap out their phones with a different model by visiting their carrier.

Verizon Wireless has also offered a helping hand. In a tweet, the company said: Galaxy S5 customers who see “Warning: Camera Failed” please contact @VZWsupport & we’ll work to resolve it, including replacing the device.”

If you need help deciding on whether the Galaxy S5 is worth the risk, you can check out our review full Galaxy S5 review.

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Christian Brazil Bautista

Former Digital Trends Contributor

Christian Brazil Bautista is an experienced journalist who has been writing about technology and music for the past decade…

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